Return Policy

Last updated:

1. Overview

At Xlozarinxli, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website xlozarinxli.ddd.

2. Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive, if you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

For valid withdrawals, we reimburse all payments received from you, including the cost of standard delivery (if paid), without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Model Withdrawal Form

To: Xlozarinxli, 10 Talbot Ave, Canal And Banks, Athlone, Co. Westmeath, N37 XA37, Ireland, Email: supportuse@xlozarinxli.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature of consumer (only if this form is notified on paper):
  • Date:

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The return must be initiated within 14 days of receiving your order
  • The product must be unused, unopened, and in its original packaging
  • The product must not be damaged due to mishandling by the customer
  • Original proof of purchase (order confirmation or receipt) must be provided

3.1 Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used
  • Products with broken seals
  • Products damaged by the customer
  • Products returned after the 14-day withdrawal period

Where legally applicable, sealed products that are not suitable for return due to health protection or hygiene reasons may lose the right of withdrawal once unsealed after delivery.

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at supportuse@xlozarinxli.world within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. Receive return authorization and shipping instructions
  4. Package the product securely in its original packaging if possible
  5. Ship the product to the address provided

4.2 Return Shipping

You are responsible for the cost of return shipping unless the product was defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return arrives safely.

5. Refunds

5.1 Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 14 days of receiving the returned item.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. The time for the refund to appear in your account depends on your financial institution and may take additional business days.

5.3 Partial Refunds

In certain situations, partial refunds may be granted:

  • Products with obvious signs of use
  • Products not in their original condition
  • Products missing parts not due to our error

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at supportuse@xlozarinxli.world. We will arrange for:

  • A replacement product to be sent at no additional cost, or
  • A full refund including original shipping costs

Please provide photos of the damaged product and packaging to help us process your claim quickly.

This policy does not affect your statutory rights under Irish and EU consumer law, including remedies for goods that are faulty, not as described, or not of satisfactory quality.

7. Incorrect Orders

If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

8. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company (processing can take time to post)
  3. Contact your bank (processing time varies)
  4. If you've done all of this and still have not received your refund, contact us at supportuse@xlozarinxli.world

10. Cancellation of Orders

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process.

11. Contact Information

For any questions about returns, refunds, or this policy, please contact us:

  • Email: supportuse@xlozarinxli.world
  • Address: 10 Talbot Ave, Canal And Banks, Athlone, Co. Westmeath, N37 XA37, Ireland

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The "Last updated" date at the top of this policy indicates when it was last revised.